Question 1

How much is the application fee?

Accepted Answer

The online registration/application fee is ₹100 (paid during portal submission).

Question 2

Can test report be uploaded online?

Accepted Answer

In many cases the test report must be submitted offline at the MGVCL office and verified by the manager in front of the applicant. Confirm during portal messages.

Question 3

How long does the process take?

Accepted Answer

Typically 2–4 weeks from application to meter installation, depending on region and workload.

Question 4

What if the portal status shows 'Accepted – Inform to customer' but no action?

Accepted Answer

Follow up via email: support.mgvcl@gebmail.com, cpc.mgvcl@gebmail.com, WhatsApp: 9925218002, Call: 1800 233 2670 / 19124, or tag @MGVCLofficial on X (Twitter).

Question 5

What documents are mandatory?

Accepted Answer

Index copy, Aadhaar, signature photo, and the signed Test Report (offline).

Question 6

Why did my Test Report get rejected?

Accepted Answer

Common reasons: missing contractor license, missing signatures, wrong load calculation, or unclear scans.

Question 7

How to calculate connected load?

Accepted Answer

Sum wattage of all appliances (use our sample table or Cost Calculator). Typical safety margins are considered by contractor/MGVCL.

Question 8

What is the maximum load I can apply for?

Accepted Answer

For residential LT connections, typically up to 10-20 KVA depending on your area. Check with your local circle office for specific limits.

Question 9

Can I apply for commercial connection?

Accepted Answer

Yes, but you'll need additional documents like GST registration, trade license, and business proof. Process is similar but with additional verification steps.

Question 10

What happens if my payment fails?

Accepted Answer

If payment is deducted but no receipt received, wait 24 hours then contact Customer Care with transaction ID. If not deducted, try again or use different payment method.

Question 11

Why is my portal showing error or not loading?

Accepted Answer

Try using Chrome or Edge browser, clear cache, or try after some time. If OTP not received, check if mobile number is correctly linked to your consumer account.

Question 12

Do I need to visit office multiple times?

Accepted Answer

Typically only once for test report verification (Step 6). All other steps including application, document upload, and payments are online.

Question 13

What if contractor refuses to prepare test report?

Accepted Answer

Find a licensed electrical contractor. Many contractors are familiar with this process. Ensure they have valid license and experience with MGVCL requirements.

Question 14

Can I track my application status?

Accepted Answer

Yes, log in to GUVNL portal and check status. You'll receive SMS updates. Status changes from 'Received' → 'Accepted' → 'Work in Progress' → 'Completed'.

Question 15

What if site verification fails?

Accepted Answer

MGVCL engineer will inform you of specific issues. Common problems: inadequate wiring, earthing issues, or load calculation mismatch. Fix issues and request re-verification.

Question 16

Is 3-phase connection more expensive than single-phase?

Accepted Answer

Initial setup cost is higher due to 3-phase meter and security deposit. Monthly charges depend on consumption. Benefits include higher load capacity and appliance efficiency.

FAQ & Support

Search FAQ

How much is the application fee?

Can test report be uploaded online?

How long does the process take?

What if the portal status shows 'Accepted – Inform to customer' but no action?

What documents are mandatory?

Why did my Test Report get rejected?

How to calculate connected load?

What is the maximum load I can apply for?

Can I apply for commercial connection?

What happens if my payment fails?

Why is my portal showing error or not loading?

Do I need to visit office multiple times?

What if contractor refuses to prepare test report?

Can I track my application status?

What if site verification fails?

Is 3-phase connection more expensive than single-phase?

Still Need Help?

Quick Response Channels:

Email Support:

Escalation Process

Related Resources

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FAQ & Support

Search FAQ

How much is the application fee?

Can test report be uploaded online?

How long does the process take?

What if the portal status shows 'Accepted – Inform to customer' but no action?

What documents are mandatory?

Why did my Test Report get rejected?

How to calculate connected load?

What is the maximum load I can apply for?

Can I apply for commercial connection?

What happens if my payment fails?

Why is my portal showing error or not loading?

Do I need to visit office multiple times?

What if contractor refuses to prepare test report?

Can I track my application status?

What if site verification fails?

Is 3-phase connection more expensive than single-phase?

Still Need Help?

Quick Response Channels:

Email Support:

Escalation Process

Related Resources